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Terms & Conditions

OBSERVE: Key terms are foundational for contractual clarity and regulatory compliance. EXPAND: Explicit definitions reduce legal ambiguity and clarify user obligations. REFLECT: Comprehensive list ensures all parties understand their rights and responsibilities.

  • Operator: The registered company responsible for managing and operating jackpot-city-casino-new-zealand on jackpotscity-nz.com, headquartered at La Corvee House, La Corvee, St Peter Port, Guernsey, GY1 1EL, licensed by the Kahnawake Gaming Commission (License No. 00892, valid through 2025).
  • User/Player: Any natural person aged 18 years or older who creates an account, accesses, or uses any product or service on jackpotscity-nz.com.
  • Bet: A monetary stake placed on a game, event, or outcome through the platform as per the rules set out by the Operator.
  • Bonus: Any promotional offer, credit, or incentive provided to Users by jackpot-city-casino-new-zealand subject to specific terms and wagering requirements.
  • Wager: The act of placing a bet using cash or bonus funds on any game or event on the site.
  • KYC: 'Know Your Customer' verification process requiring Users to provide identification and documentation.
  • Account: The registered profile maintained by the User on jackpotscity-nz.com for access to gaming services.
  • Game License: The legal authorization held by the Operator to offer remote gambling services, as issued by the Kahnawake Gaming Commission.

Account Registration

OBSERVE: NZ law mandates strict age verification, accurate identity checks, and robust user data security. EXPAND: All users must be over 18 and provide verifiable, accurate data; KYC procedures are non-negotiable under anti-money laundering (AML) and responsible gambling regulations. REFLECT: This section secures legal compliance, protects both Operator and User, and maintains platform integrity.

  1. Eligibility: Only individuals aged 18 or older, resident in New Zealand, are eligible to register. Proof of age and identity is required under NZ Gambling Act and AML/CFT regulations.
  2. Registration:
    • Users must provide a valid email address, full legal name, date of birth, and residential address.
    • Email verification is mandatory for account activation.
    • KYC documents (government-issued ID, proof of address) must be uploaded and verified prior to withdrawals or as required by regulatory checks.
  3. User Obligations:
    • All information submitted must be accurate, complete, and current. False or misleading information may result in account suspension or termination.
    • Users are responsible for maintaining the confidentiality of their login credentials. The Operator is not liable for unauthorized access due to User negligence.
    • One account per person is permitted. Duplicate accounts will be closed, and any associated winnings may be forfeited.
  4. Account Security: Users must notify support@jackpotscity-nz.com immediately if they suspect unauthorized access or security breaches.

Regional Compliance Note: Strict adherence to NZ age and identity verification standards is enforced. All personal data is processed in accordance with the site's Privacy Policy and NZ data protection laws.

Betting & Gameplay Rules

OBSERVE: Clear betting procedures, conduct standards, and fair play expectations are mandated by both industry best practice and NZ consumer protection regulations. EXPAND: Rules must address bet limits, bet cancellations, and live interaction conduct. REFLECT: Ensures transparent, fair, and respectful gaming environment.

  1. Bet Placement:
    • Bets may only be placed by registered Users with sufficient account balance.
    • Minimum and maximum bet amounts are specified per game; these limits are subject to change at the Operator's discretion.
    • All bets are final once confirmed by the system. Bets cannot be modified or cancelled after placement except in cases of technical failure or error, at the Operator's discretion.
  2. Game Rules:
    • Each game is governed by specific rules accessible on the game's information page. Users must familiarize themselves with these rules before participating.
    • Jackpot and bonus game winnings are subject to additional terms outlined in the Bonus Terms section.
  3. Live Casino & Chat Conduct:
    • Users must maintain respectful conduct in live games and chats. Insults, abusive language, harassment, or promotion of illegal activity are strictly prohibited and may result in immediate account suspension.
    • Collusion, cheating, or any form of fraud is grounds for permanent exclusion and forfeiture of winnings.

Regional Compliance Note: All betting and conduct rules are aligned with NZ Gambling Act and remote gambling guidelines for player protection.

Bonus Terms

OBSERVE: NZ law and Kahnawake licensing require transparency on promotional terms, fair wagering requirements, and user protection against misleading offers. EXPAND: All bonus and promotional offers must be clearly described, including eligibility, wagering, prohibited actions, and combination policies. REFLECT: Users are fully informed about bonus conditions, minimizing disputes and regulatory risk.

  1. Bonus Activation:
    • Eligibility for bonuses and promotions is limited to Users who have completed account verification.
    • Bonuses must be claimed according to the instructions provided in each specific promotion and within the stated promotional period.
  2. Wagering Requirements:
    • Bonus funds are subject to specified wagering requirements (e.g., 35x bonus amount) before withdrawal of bonus or associated winnings is permitted.
    • Wagering must be completed within 30 days of bonus activation unless otherwise specified; unfulfilled bonuses and associated winnings will be forfeited after this period.
  3. Prohibited Games & Actions:
    • Certain games may be excluded from fulfilling wagering requirements; these are listed in the bonus terms of each promotion.
    • Use of bonus funds for abusive betting patterns (e.g., minimal risk bets, hedging) is forbidden and may result in bonus cancellation and account suspension.
  4. Combination of Promotions: Users may not combine multiple bonuses or promotions unless explicitly permitted in promotional terms. Only one active bonus per account is allowed at any time.
  5. Modification & Withdrawal: jackpot-city-casino-new-zealand reserves the right to amend, suspend, or withdraw any promotional offer at its sole discretion. Any modifications will be communicated via jackpotscity-nz.com.

Regional Compliance Note: All promotional activities comply with NZ Fair Trading Act and Kahnawake licensing standards for player protection and transparency.

Payments & Withdrawals

OBSERVE: NZ law and international best practice demand clear terms on deposits, withdrawals, limits, fees, and processing times. EXPAND: Must include permitted payment methods, anti-fraud measures, and refund policies. REFLECT: Ensures user trust, regulatory compliance, and operational transparency.

  1. Deposits:
    • Accepted methods include major credit/debit cards, approved e-wallets, and cryptocurrencies as listed on jackpotscity-nz.com. Availability may vary by User location.
    • Minimum deposit amount is NZD 10; maximum deposit limits depend on payment method and account status.
    • Deposits are processed instantly but may be delayed due to third-party provider checks or KYC verification.
  2. Withdrawals:
    • Withdrawals must be made to the same method used for deposit where possible, in accordance with anti-fraud and AML policies.
    • Minimum withdrawal amount is NZD 20. Maximum withdrawal limits may apply based on account verification level and ongoing promotions.
    • Withdrawal requests are processed within 1-3 business days, subject to successful KYC verification. Extended times may result from additional regulatory checks or system maintenance.
    • jackpot-city-casino-new-zealand reserves the right to request further documentation at any stage to confirm User identity and source of funds.
  3. Fees: No fees are charged by the Operator for standard deposits or withdrawals. Third-party provider fees may apply and are the User's responsibility.
  4. Refunds: Deposits and bets are non-refundable except in cases of technical malfunction, system error, or as required by law. Bonus funds may be revoked if terms are breached.

Regional Compliance Note: All payment processes comply with NZ anti-money laundering, counter-terrorism financing, and consumer protection regulations. jackpot-city-casino-new-zealand holds certification from eCOGRA to ensure fairness and security in all transactions.

Limitation of Liability

OBSERVE: Operator's liability must be clearly limited as per Kahnawake license and NZ law. EXPAND: Exclusions must cover technical failure, force majeure, and third-party errors. REFLECT: Protects Operator from excessive claims and clarifies user remedies.

  • Operator Obligations: jackpot-city-casino-new-zealand guarantees the fairness of all games (audited by eCOGRA), the accuracy of results, and the security of User data to the extent required by law and licensing conditions.
  • Exclusions of Liability:
    • The Operator is not liable for losses resulting from technical failures, network interruptions, software bugs, or unauthorized access beyond its reasonable control.
    • No liability is accepted for losses due to User negligence, including the sharing of passwords or failure to maintain account security.
  • Maximum Compensation: In all cases, the Operator's liability is limited to the amount of the bet or wager placed by the User in respect of the relevant game or event.

Intellectual Property Rights

OBSERVE: Copyright and intellectual property rights must be asserted to prevent unauthorized use. EXPAND: Covers software, content, branding, and user restrictions. REFLECT: Protects Operator's assets and ensures compliance with international copyright law.

  • Ownership: All content, software, graphics, and trademarks on jackpotscity-nz.com are the exclusive property of jackpot-city-casino-new-zealand and its licensors.
  • Prohibitions: Users may not copy, reproduce, publish, distribute, modify, or exploit any content or software from jackpotscity-nz.com without the Operator's express written consent.
  • License: Users are granted a limited, non-exclusive, non-transferable license to access and use the site for personal, non-commercial purposes only.

Privacy & Data Protection

OBSERVE: NZ law and international standards require transparent data processing and privacy protection. EXPAND: Reference to full Privacy Policy is essential; Users' rights and data use must be clarified. REFLECT: Promotes legal compliance and user trust.

  • Data Processing: All personal information is processed in accordance with the jackpotscity-nz.com Privacy Policy and relevant NZ data protection legislation.
  • User Rights: Users may access, update, or request deletion of their personal data as described in the Privacy Policy.

For full details, please refer to the Privacy Policy available on jackpotscity-nz.com.

Changes to Terms

OBSERVE: Regulatory standards require clear procedures for notifying users of changes. EXPAND: User rights upon changes must be defined. REFLECT: Ensures transparency and compliance with contract law.

  • Notification: jackpot-city-casino-new-zealand will notify Users of any updates to these Terms via email and/or prominent banner on jackpotscity-nz.com at least 7 days prior to changes taking effect, unless changes are required immediately by law or regulation.
  • User Rights: Continued use of the site after changes constitutes acceptance. Users who do not agree with changes may discontinue use and request account closure before the effective date of new Terms.

Termination & Suspension

OBSERVE: Legal standards require clear grounds and procedures for termination. EXPAND: User protection in cases of suspension, including refund and notification obligations. REFLECT: Ensures fairness, limits dispute risk, and maintains regulatory compliance.

  1. Grounds for Termination/Suspension:
    • Violation of these Terms, suspected fraud, money laundering, underage gambling, or abuse of bonuses/promotions.
    • Failure to complete or pass KYC verification or provide requested documents.
  2. Procedure:
    • Users will be notified by email prior to or immediately after suspension or closure, with reasons specified where legally permissible.
    • In the event of account closure, available funds (excluding bonuses subject to forfeiture) will be returned by the original payment method, subject to successful verification and regulatory approval.
  3. Right to Appeal: Users may contact support@jackpotscity-nz.com within 14 days to appeal decisions concerning suspension or termination.

Governing Law & Jurisdiction

OBSERVE: Both licensing and NZ law require explicit statements of governing law and dispute resolution mechanisms. EXPAND: Arbitration and court options must be transparent and accessible. REFLECT: Minimizes jurisdictional uncertainty and aligns with regulatory obligations.

  • Applicable Law: These Terms are governed by the laws of New Zealand, except where superseded by Kahnawake Gaming Commission regulations.
  • Jurisdiction: Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New Zealand, unless alternative dispute resolution (ADR) is mutually agreed upon.
  • Dispute Resolution: Users are encouraged to contact customer support via support@jackpotscity-nz.com to resolve any complaints. Unresolved disputes may be referred to an independent arbitration service or competent court as appropriate.

Contact Information

OBSERVE: Full contact details are required for regulatory and user support purposes. EXPAND: All available support channels and legal contacts are provided for transparency. REFLECT: Ensures compliance and user access to assistance or legal recourse.

All enquiries will be handled by a qualified representative. For urgent or escalated legal matters, requests will be directed to the appropriate legal authority within jackpot-city-casino-new-zealand.