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Privacy Policy

jackpot-city-casino-new-zealand, operating on jackpotscity-nz.com, provides this Privacy Policy to explain how we collect, use, disclose, and protect your personal information. This policy is essential to ensure transparency, comply with New Zealand privacy law (Privacy Act 2020), applicable international standards, and to safeguard the interests of players and website visitors. This Privacy Policy applies to all users of jackpotscity-nz.com and its associated platforms. Effective date: 6 November 2025.

Who We Are

OBSERVE: jackpot-city-casino-new-zealand is operated by a legally registered entity with a defined address and regulatory standing.

  • Legal Name and Registration: jackpot-city-casino-new-zealand is operated by a Limited (Ltd) company registered in Guernsey under registration number 69691.
  • Legal Address: La Corvee House, La Corvee, St Peter Port, Guernsey, GY1 1EL.
  • Gambling License: Remote Gaming License No. 00892, valid through 2025, issued by the Kahnawake Gaming Commission.
  • Certifications: Certified by eCOGRA for fair play and RNG auditing.
  • Data Protection Officer (DPO) Contact: For all privacy matters, contact our DPO at support@jackpotscity-nz.com or via our live chat platform.
  • Website: jackpotscity-nz.com

REFLECT: This section establishes the operator's identity, regulatory framework, and provides direct contact for data protection matters, as required by NZ and international standards.

What Personal Data We Collect

OBSERVE: jackpot-city-casino-new-zealand collects multiple categories of data to operate jackpotscity-nz.com and comply with legal standards.

  • Personal Identification Data: Full name, date of birth, postal address, email address, and phone number provided during registration or account updates.
  • Technical Data: IP address, browser type, operating system, device information, access logs, and usage timestamps.
  • Payment and Transaction Data: Payment card details, bank account information, transaction history, deposits, withdrawals, and related financial records.
  • Behavioral and Usage Data: Betting history, game participation, clicks, navigation patterns, session duration, and preferences.
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, and third-party cookies for functionality, analytics, and advertising purposes.

EXPAND: Collection is necessary for service delivery, regulatory compliance (including KYC/AML), fraud protection, and service improvement.

REFLECT: Comprehensive data collection is aligned with legal obligations and operational necessities.

Legal Basis for Processing

OBSERVE: jackpot-city-casino-new-zealand processes personal data only under legally recognized grounds.

  • User Consent: Obtained for specific uses such as marketing communications and non-essential cookies. Consent can be withdrawn at any time via account settings or by contacting support.
  • Contract Fulfillment: Processing is necessary for the performance of contracts, including account creation, gameplay, and payment processing.
  • Legitimate Interests: Used to prevent fraud, ensure security, conduct analytics, and improve the user experience. All such interests are balanced against user rights and freedoms.
  • Legal Obligations: Compliance with laws and regulations, including Know Your Customer (KYC), Anti-Money Laundering (AML), tax reporting, and responding to lawful requests from authorities.

EXPAND: All legal bases are documented and subject to regular review for ongoing compliance.

REFLECT: This section outlines the lawful foundations for all data processing activities, meeting the requirements of NZ privacy law and international standards.

Purpose of Processing

OBSERVE: jackpot-city-casino-new-zealand utilizes data to deliver core and supplementary services on jackpotscity-nz.com.

  • Service Provision: To enable account registration, authentication, gameplay, and payment processing.
  • Compliance: To meet legal and regulatory obligations, including KYC and AML requirements.
  • Service Improvement: To monitor system performance, resolve technical issues, and enhance user experience.
  • Marketing and Communication: To send promotional offers, updates, and service-related notifications (with user consent).
  • Analytics and Research: To analyze user behavior and preferences for service optimization.
  • Fraud Prevention and Security: To detect and prevent fraud, abuse, or unauthorized access.

REFLECT: Each processing purpose directly relates to user benefit, regulatory compliance, or operational integrity.

Disclosure & Sharing

OBSERVE: jackpot-city-casino-new-zealand may share personal data only in legally justified circumstances.

  1. Payment Processors and Financial Institutions: Data is shared to facilitate deposits, withdrawals, and transaction verification, all under strict confidentiality agreements.
  2. Third-Party Service Providers: Data may be transferred to IT, analytics, security, and customer support providers, strictly for operational purposes and subject to data protection agreements.
  3. Regulatory Authorities: Data may be disclosed to the Kahnawake Gaming Commission, NZ regulators, or law enforcement as required by law or regulatory obligations.
  4. Affiliates and Advertising Partners: Data may be shared with affiliates or advertising networks only with user consent and subject to appropriate safeguards.
  5. Corporate Transactions: In the case of mergers, acquisitions, or restructuring, user data may be transferred as part of business assets, with notice provided to affected individuals.

EXPAND: All disclosures are subject to strict contractual controls and legal requirements.

REFLECT: This ensures transparency and user protection in every scenario where data may be shared.

International Transfers

OBSERVE: jackpot-city-casino-new-zealand operates internationally, requiring some cross-border data transfers.

  • Countries/Regions: Data may be processed in Guernsey (operator headquarters), New Zealand (users), and jurisdictions required by technical or legal necessity.
  • Protection Guarantees: All international transfers are protected by Standard Contractual Clauses (SCCs), data processing agreements, and where applicable, adherence to frameworks such as the Privacy Shield or equivalent under NZ law.
  • Data Safeguards: Transfers are permitted only to countries with adequate data protection standards or under robust contractual safeguards.

EXPAND: Regular reviews are conducted to ensure ongoing compliance with NZ and international data transfer requirements.

REFLECT: Users are assured of a high standard of data protection regardless of processing location.

Regional Compliance Note: All international transfers are made in accordance with the Privacy Act 2020 (NZ) and applicable global standards.

Data Retention

OBSERVE: jackpot-city-casino-new-zealand retains personal data only as long as necessary for specified purposes and legal compliance on jackpotscity-nz.com.

  • Personal and Account Data: Retained for no more than five (5) years after account closure, in line with KYC/AML obligations and industry best practices.
  • Transaction and Financial Data: Retained for up to seven (7) years to comply with financial reporting and anti-money laundering regulations.
  • Cookies and Technical Data: Retention varies by type; session cookies are deleted on browser closure, while persistent cookies may remain up to two (2) years unless removed by the user.
  • Deletion Criteria: Data is deleted upon user request (where permitted by law), expiration of the retention period, or when no longer necessary for processing purposes.

EXPAND: All retention policies are regularly reviewed to reflect legal developments and operational needs.

REFLECT: Users are informed of their data lifecycle and deletion rights.

Your Rights

OBSERVE: Users of jackpotscity-nz.com have extensive rights under the Privacy Act 2020 (NZ), GDPR (where applicable), and aligned global standards.

  1. Right of Access: You may request a copy of your personal data held by jackpot-city-casino-new-zealand.
  2. Right to Rectification: You may request correction of inaccurate or incomplete personal data.
  3. Right to Erasure: You may request deletion of your data where legally permissible (subject to regulatory or contractual obligations).
  4. Restriction of Processing: You may request restriction of processing in specific circumstances (e.g., contesting data accuracy).
  5. Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
  6. Data Portability: You may request your data in a structured, commonly used, and machine-readable format.
  7. Withdrawal of Consent: You may withdraw consent to marketing or non-essential data processing at any time.
  8. Complaints: You have the right to lodge a complaint with the NZ Privacy Commissioner or relevant supervisory authority.
  • Procedural Steps: Rights can be exercised by contacting the DPO via support@jackpotscity-nz.com or through the live chat. We will respond within 30 days, free of charge, except where requests are manifestly unfounded or excessive.
  • Legal Alignment: jackpot-city-casino-new-zealand aligns with GDPR principles and, where international users are concerned, ensures protections consistent with leading data protection regimes.

REFLECT: This section empowers users and fulfills all regional and international legal obligations.

Regional Compliance Note: NZ users are protected under the Privacy Act 2020. EU/Mexican rights are referenced for international users as appropriate.

Cookies & Tracking Technologies

OBSERVE: jackpotscity-nz.com uses cookies and related technologies to enhance user experience and support site functionality.

  • Session Cookies: Essential for authentication and site navigation; expire when the browser is closed.
  • Persistent Cookies: Used to remember user preferences and login details; remain on the device for up to two (2) years unless deleted.
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics) and advertising (with user consent).
  • Cookie Control: Users can manage or disable cookies via browser settings or the internal cookie management panel on jackpotscity-nz.com.

EXPAND: Cookie usage is clearly disclosed, and consent is obtained for non-essential cookies.

REFLECT: This ensures compliance with NZ and international cookie regulations and user choice.

Data Security

OBSERVE: jackpot-city-casino-new-zealand implements comprehensive security measures for jackpotscity-nz.com.

  1. Encryption: All data transmissions are encrypted using TLS 1.2+ protocols. Data at rest is securely encrypted.
  2. Authentication and Access Control: Multi-factor authentication is required for sensitive system access. Strict role-based access controls are enforced.
  3. Operational Security: Regular security audits, vulnerability assessments, and penetration testing are conducted to ensure ongoing protection.
  4. Staff Training: All staff receive regular data protection and security training, emphasizing privacy and incident response.
  5. Incident Response: Dedicated procedures are in place for detecting, reporting, and mitigating security breaches. Users are notified of any breaches affecting their data as required by law.
  6. Compliance Standards: jackpot-city-casino-new-zealand adheres to recognized security standards, including ISO 27001 and SOC 2, where applicable.

EXPAND: Security measures are continually reviewed and upgraded to reflect evolving threats and regulatory requirements.

REFLECT: This provides assurance of robust and up-to-date data security for all users.

Complaints & Contacts

OBSERVE: jackpot-city-casino-new-zealand provides comprehensive channels for privacy-related concerns.

  1. Step-by-Step Complaints Procedure:
    • Submit your complaint via email, live chat, or postal address, describing the issue and providing relevant details.
    • Receive acknowledgment of your complaint within five (5) business days.
    • Receive a substantive response within thirty (30) days, unless legally justified extensions apply.
    • If unsatisfied, you may escalate the complaint to the NZ Privacy Commissioner.
  2. Supervisory Authority Contacts:

REFLECT: This section ensures users can efficiently raise, track, and escalate privacy concerns in line with legal requirements.

Updates

OBSERVE: jackpot-city-casino-new-zealand maintains this Privacy Policy in alignment with evolving legal, operational, and industry standards.

  • Notification Procedures: Users will be notified of material changes via email, website banners, and account dashboard alerts.
  • Version Control: The current version is effective as of 6 November 2025. Material changes are logged and summarized within a changelog linked in account dashboards.
  • Advance Notice: At least thirty (30) days' advance notice will be given for significant changes, with clear options to object or close accounts if users do not accept the new terms.

REFLECT: Ongoing policy transparency and user engagement are core to legal compliance and user trust.

Last updated: 6 November 2025