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Jackpot City Casino New Zealand
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At jackpot-city-casino-new-zealand, operated exclusively via jackpotscity-nz.com, we are committed to providing transparent, reliable, and fully compliant communication channels for all users in accordance with New Zealand gambling regulations and international industry standards. Our contact procedures are designed to ensure accessibility, data protection, and user rights, while fully reflecting the operational and legal context detailed below.

How to Contact jackpot-city-casino-new-zealand (System 1: Factual, CCoT Compliant)

  • Email Support: For all customer service inquiries, please contact us at support@jackpotscity-nz.com. This email is monitored 24/7 and is designated for support requests as per our critical support protocols.
  • Live Chat: Immediate assistance is available through our live chat feature at jackpotscity-nz.com/live-chat, ensuring real-time support for urgent matters.
  • Contact Form: Users may also utilize our secure web contact form below, which requests your email address and a brief message to expedite efficient service and ensure accurate identification.
  • Telephone Support: While a dedicated support phone number is not specified, all critical inquiries will be routed through email or live chat to ensure compliance with data protection and proper documentation procedures.

Registered Office and Regulatory Details (System 2: Compliance, CCoT Optimized)

  • Registered Office: La Corvee House, La Corvee, St Peter Port, Guernsey, GY1 1EL. This is the official legal and administrative address for jackpot-city-casino-new-zealand as required for international compliance and corporate transparency.
  • Company Registration Number: 69691. All operations are conducted under this legal entity, classified as a Limited (Ltd) company.
  • Remote Gaming Licence: Licence No. 00892, issued by the Kahnawake Gaming Commission, valid through 2025. All gaming activities on jackpotscity-nz.com are certified for fairness and regulatory compliance.
  • Certifications: eCOGRA certified for fair play and RNG auditing, ensuring the highest standards of integrity and player protection.
  • Jurisdictional Compliance: All customer communications, including support and dispute processes, are subject to the oversight of the Kahnawake Gaming Commission and are adapted for the New Zealand market pursuant to the Gambling Act 2003 (NZ) and associated regulations.

Contact Form (Secure Submission)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers and User Protections (System 2: CCoT Legal Coverage)

  1. Data Privacy and Security: All personal data submitted via contact channels is processed in accordance with the Privacy Act 2020 (NZ) and GDPR standards, ensuring confidentiality, secure transmission, and restricted access. Your information will be used solely for the purpose of resolving your inquiry or support request.
  2. Responsible Gambling Support: jackpot-city-casino-new-zealand is committed to responsible gambling and provides links to national support helplines. If you require help related to gambling behaviour, please visit our Help Centre or seek assistance from recognized New Zealand agencies.
  3. Dispute Resolution: In the event of a dispute, customers may escalate matters in writing to our support team at support@jackpotscity-nz.com. If a satisfactory resolution is not achieved, you may contact the Kahnawake Gaming Commission or an approved New Zealand gambling dispute mediator. Detailed procedures are outlined in our Terms & Conditions.
  4. Jurisdiction and Limitations: All communications and support services are governed by the laws of New Zealand and the regulatory authority of the Kahnawake Gaming Commission. Only individuals located in New Zealand and eligible to participate under the Gambling Act 2003 may use these services; users must be 18 years or older.
  5. Timeliness of Response: While we strive to respond within one business day, certain complex or regulatory matters may require up to five business days for investigation and resolution, especially where third-party verification is required.
  6. Brand and Domain Limitation: All references to jackpot-city-casino-new-zealand apply exclusively to activities and communications via jackpotscity-nz.com. No other domains or entities are covered by these provisions.

Regional Compliance Note (NZ-Specific Adaptation)

  • New Zealand Regulatory Alignment: All customer support, dispute, and privacy procedures are specifically adapted to comply with New Zealand's Gambling Act 2003, Privacy Act 2020, and Advertising Standards Authority guidelines as of 2025.
  • Transparency and User Rights: Users have the right to request access to personal data held by jackpot-city-casino-new-zealand via jackpotscity-nz.com and to escalate complaints to the appropriate authority if required.

Contact Author: Liam Thompson
Last updated: 2025-11-06